- H.M formalities ( ISPS mediation , request of bething, sailing clereance , authorization to load/discharge bulk cargo..) - H.M formalities for lightening operations - arrival / departure practice - renewal of anchorage dues - effecting advance payments to captains (Cash to Master) - disembarking / embarking of crew members - Visa Schengen - hotel accomodation - car rental - taxi service - control & settlement of disbursements - fresh water supply - bunker - oil supply - general marine supply - industrial services - custom formalities - protecting agent - procedures regarding patients , injured persons - mail deliveries to ship - obtaining ship health certificates - supplying and delivering spare parts and materials - informations for all italian ports - translator and trasnlation in different languages ( english , french , german , russian , croatian , dutch , japanese , turkish etc..)